> For the complete documentation index, see [llms.txt](https://docs.goldenbot.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.goldenbot.net/guides/tickets-system.md).

# Tickets System

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It is expected that you have the bot invited already before using the guide but here is a link just in case: <https://invite.goldendev.net>\
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If you ever need to send someone a link to a specific portion of a page you can find the # symbol next to the headings and that will set your page URL (which you then copy) to take the individual that clicks the link directly to the specified content.

![](/files/HNUxT5RXhbtpdq0sLlb3)
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{% hint style="warning" %}
This page is currently up to date when it is being created on all of the details related to how to configure and use the tickets system, this system is an ongoing project and there will be many more features being added over time so stay tuned for sub-guides that are smaller and dedicated to specific parts of the tickets system as it grows/changes.
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## Video Tutorial

{% embed url="<https://youtu.be/w5JJO6pGA3o>" %}

## Configuration

How to configure the tickets system for the server

### [#configuration](#configuration "mention")

### [Tickets Channel](/guides/tickets-system/configuration.md#tickets-channel)

How to configure the tickets channel where tickets are made and stored

### [Notifications Channel](/guides/tickets-system/configuration.md#notifications-channel)

How to configure the notifications channel where server support staff can view/manage the tickets

### [Support Role](/guides/tickets-system/configuration.md#support-role)

How to configure the support role on the server

### [Command Settings](/guides/tickets-system/configuration.md#command-settings)

How to make it so that the support staff can use the correct commands

## Usage

How to use the tickets system once it's configured

### [Guild Supporters Usage](/guides/tickets-system/supporters-usage.md)

Guide for the support team on a guild/server

### [Guild Members Usage](/guides/tickets-system/member-usage.md)

Guide for members of a guild/server