Configuration
How to setup/configure the Tickets system
Configuration
Automatic Configuration
Find the /setup tickets auto command and then send it
/setup tickets auto command and then send it
Read over the list of actions that the bot will do and then press CONFIRM
You will receive a confirmation message with a list of the channels and roles created for the ticket system
You should see the following channels created and also the Support Team role
The roles and channels can me moved around and modified to your liking as the bot uses the ids of each in order to keep track of them.
Finally, you should see the Ticket Create Panel in the tickets channel
Tickets Channel
Create a new channel on the server as displayed below and name it whatever you like but be sure to remember the name.
Open the server menu
Click 'Create Channel'
Name the channel & click Create
Find the command and set the type to 📩Tickets
Set the channel manually from supplied options or it will select the current channel by default
You should receive the following confirmation message
The ticket create 'panel' will be sent in the specified channel for user convenience
Click on the green Default Configuration button to set the recommended permissions for the @everyone role for the channel.
Having the bot set the recommended permissions for @everyone means that all users will be able to see the channel in order to create tickets, have the correct permissions within their tickets but not be able to react to messages, send messages in the main channel, etc.
You should receive the following confirmation message
Notifications Channel
Create a new channel on the server as displayed below and name it whatever you like but be sure to remember the name.
Open the server menu
Click 'Create Channel'
Name the channel & click Create
It's recommended that you make the channel private but the bot will also make it private later on if you don't
Find the command and set the type to 🔔Notifications
Set the channel manually from supplied options or it will select the current channel by default
You should receive the following confirmation message
Click on the green Default Configuration button to set the recommended permissions for the @everyone role in the channel as well as for the support role
Having the bot set the recommended permissions for @everyone means that anybody without permission won't be able to see the notifications channel and when you set the support role later in this guide it will have access.
You should receive the following confirmation message
Support Role
Create a new role or use an existing one, name it whatever you like but be sure to remember the name. The guide below shows how to use the built-in Golden Bot role create command. The Support Team role shouldn't require any special permissions, Golden Bot will give them the necessary tools to help out through the setup process
Find the command and select the appropriate options for your role. The following tabs demonstrate how to configure a basic support role.
Specify the role's name
Specify the color from the list of available colors or put in a custom hex code. Please note that there are more colors available than the ones you can see in the initial list, just start typing a name to see if the color is built-in and then select it when ready
Whether or not members with the role will be displayed separately from other members on the server on the member's list. True = yes, False = No
The new role will be placed just above whatever role you specify, please note that you can't set this to be higher than the bot's role. Selecting everyone would put the role as low as possible since the everyone role is always at the bottom.
Submit the command when you're satisfied with the settings
You should receive the following confirmation message
It is recommended that you leave this message in your chat temporarily so you can access the role name and id easier if you have a lot of roles on your server.
Find the following command and specify either the role by name or id through the supplied options
You should receive the following confirmation message
Command Settings
A brief guide on managing the permissions for the /ticket command which will allow the support role to use the commands and not just the buttons, make sure you configure the support role first as displayed above before continuing.
Bugs
Since the tickets system is relatively new and may have some bugs or glitches please let us know immediately if you find any with the /bot bug-report command so that we can fix it ASAP, thanks and enjoy.
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